Tuesday, February 17, 2015

Decoding Culture

Culture dictates all manner of behavior, including greetings, introductions, gifts, meals, exchange of business cards, eye contact, etc.

When traveling outside of the country, you need to be aware of the behavioral norms of the country you’re visiting so, for example, you know whether or not to offer your hand when meeting someone or to remove your shoes when entering a room.

Understanding culture also means that you don’t take it personally if someone doesn’t make eye contact or it they want to skip the pleasantries and just focus on the business discussion.  People show respect in the way they know how and are accustomed to.

As you seek to understand the culture, avoid stereotypes and overgeneralizations and instead look for patterns in behavior.  Ask your hosts for guidance or other people who are familiar with the customs of the country you’re visiting. 

Making the attempt to understand your host country’s culture will go a long way towards helping you connect with people around the world.

And when in doubt, follow the old adage, “when in Rome, do as the Romans do.” Of course, that assumes that you first understand what the Romans do!


And a word of caution to those of you conducting training or managing teams in other countries:

If you expect people’s behavior to be deliberately counter-cultural, then explain why it is important, give them time to adapt to the new behavior and be willing to make modifications. 

For example, when I was conducting training programs for a U.S.-based Fortune 200 company with global operations, senior company leaders often visited the class and conducted an informal question-and-answer session.

However, when I was teaching in Shanghai to participants from China, Korea, Japan and Thailand, asking questions publicly to a senior leader could be seen as challenging and even disrespectful.

Instead, the day before the leader (who happened to be American) visited, we explained to the class that he would expect questions and view them as making him a better leader.  We asked the participants to work in groups to list questions on flipcharts, with no names attached.  Then we consolidated the questions and came up with a short list to ask.  When he visited the next day, a pre-appointed spokesperson from each group asked the question.

This technique worked well, achieving the desired result for the leader and moving the participants slightly out of their comfort zone, without completely violating their cultural norms.


For another example from my experience conducting training in Asia, see my blog post: Feedback is a Gift - http://gildabonanno.blogspot.in/2009/01/feedback-is-gift.html

Gilda Bonanno's blog www.gildabonanno.blogspot.com



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