Email has become a commonly-used mode of communication and yet, we're still making mistakes with it. Suzanne Bates of Bates Communication has put together ten tips on what NOT to do with email - including one of my pet peeves "Hit Reply All When Answering a Question Posed by One Person."
Check out her post, "You're Killing Me" at http://www.thepowerspeakerblog.com/
Gilda Bonanno's blog www.gildabonanno.blogspot.com
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