Sunday, May 12, 2013

Mom, I Love You

Today is Mother's Day so I am reprinting a 2010 blog post about my Mom and all the wonderful things I have learned from her. Here they are, in random order:

Snacking is good. Mom loves to snack and had a simple rule for my brother and I when we were growing up: as long as you brush your teeth, it's ok to eat potato chips, ice cream and chocolate. When we played outside, Mom would call us in to give us ice cream. And during our marathon Scrabble sessions, there was always a snack break or two. No snacks were forbidden and no food was "evil," so we developed a healthy relationship with food. And all that teeth-brushing must have worked because I have never had a cavity in my life!

Talking to strangers is ok. Mom talks to anyone, especially in the grocery store. All it takes to start a conversation is an observation about the size of the iceberg lettuce or shared commiseration about the long checkout line—and then the conversation is off and running. Today it would be called "networking."

Dollars are stretchable. Growing up, we did not have a lot of money. Mom managed to keep a family of four afloat on very, very little money. She did this by working hard and spending only on necessities. And even when we didn't have a lot, she enjoyed volunteering at church to make food baskets for people who had less than we did. She made sacrifices for us; in fact, I don't recall her ever buying anything for herself. We often joke that we should send her to Washington, D.C. to help the government balance the budget.
Coupon clipping is an art. Mom checks the sale papers and clips coupons religiously. Then she calls and tells me how much money she saved in the store. I expect to get a phone call from the police one of these days, informing me that they've arrested her because she saved so much on one item that the store had to pay HER for it.

Projects can be fun. Organizing the file cabinet? Unpacking boxes? Cleaning out the basement? Call Mom. She loves doing work around the house especially if she gets to use the paper shredder or go to the dump (or "transfer station," as it's called in my town). During her last visit, she helped me organize my office closet, which had been so crammed with stuff that I hated opening it. It took hours. And when I inevitably got tired of doing it, looked at all the junk that we had piled on the floor and the desk and said "I don't want to play this game anymore," Mom said "it's ok, we're almost done" and kept me going. Now everything is in its place and properly labeled and I love opening the closet. And some of the neighbors want to rent her out to help with their projects.
Humor helps. Mom always has a positive attitude and loves a good laugh. She loves the Pink Panther movie and recently laughed hysterically at the dance scene in Johnny English, a spoof on spy movies starring Rowan Atkinson (from the "Mr. Bean" series). We played the scene over and over, just to make her laugh more. She will be delighted to know they are releasing a sequel. She also has the unfortunate habit of laughing whenever I am up on a chair, taking a box down from the closet – I don't know why. She is supposed to be holding the chair for me and instead, she starts giggling just as I'm trying to lift a heavy box and then of course, I start laughing… luckily, no one has gotten hurt…
Simple things can make you happy. Mom doesn't need a "spa day" or a meal at a fancy restaurant to be happy. She is what we fondly call "low maintenance." She enjoys the little things – like watching an old movie starring Robert Taylor or Joseph Cotton (extra points if it's set during World War II), going grocery-shopping at the Shop-Rite store near my house, eating ice cream outside on a warm day and of course, eating a Hershey's chocolate bar.

Complaining is not helpful. Not complaining is easy when life is easy, but Mom never complained even when life got hard. When family members were sick or even when my father died, Mom didn't complain or ask, "why me?" She just kept going forward, with a strong spirit, a smile and a desire to help other people. I'm still learning that lesson.

A few weeks ago, I received a big envelope from Mom in the mail. Inside were packages of one of my favorite candies – the dots of colored sugar stuck to long strips of paper. (Yes, you get some of the paper stuck in your teeth when you eat them, but that's half the fun.) She knows that I couldn't find them locally, so she looked for them on one of her grocery trips and sent them to me.
I'll be seeing Mom for Mother's Day. What am I bringing her? Flowers? A gift certificate for a massage? Nope. I'm bringing her all my love – and chocolate brownies. Thanks, Mom, and I love you.

Gilda Bonanno's blog www.gildabonanno.blogspot.com

Wednesday, May 8, 2013

Top 3 Public Speaking Issues: Confidence, Message & Practice

by Gilda Bonanno LLC www.gildabonanno.com

Whether I am coaching an entrepreneur in Connecticut, an executive in Italy or a project manager in Thailand, there are three main presentation skills issues that I see over and over:

1. Lack of Confidence
The first area that I work on with most clients is overcoming this confidence deficit. People say, “Who am I to get up in front of this group and talk? They are not going to be interested in what I have to say. There are smarter people in the room than I am. Why am I doing this? I do not feel like I have much to offer.”

This lack of confidence undermines everything about the presentation from practicing to delivery to what happens if someone asks you a question that you haven’t prepared for.

2. Unclear Message
The second issue that I find that people face very often is not being clear about their point or their message. What are you there to say or share? Can you do a data dump of everything you know about this topic? Probably not, because it will put your audience to sleep and take you over your time limit.

You have to be clear about your message. What is the one thing you want people to remember from the conversation? What is the newspaper headline or billboard? And your message must be tailored to your specific audience.

3. Insufficient Practice
The third issue that I see is people not practicing their presentation. I find that people do not practice as much as they should and as much as they could. Also, they do not practice in the right way. Most people belong to the “wing it” school of practice. I ask, “Do you practice?” and they say, “Well, not really, I have so many other things to do.”

So they just “wing it” and then get frustrated when they don’t perform as well as they’d like, which just confirms their misguided and negative view of their public speaking ability.

You have to realize that if you practice in the right way, you will become more effective and therefore, more confident. And if it is a new presentation, high-stakes, in front of a new audience or on a topic you have not spoken about before, you need to practice more than you normally would.

“Practice”does not mean you just sit at your laptop and flip through your slides if you have them. It means you actually stand up in a room (as similar to the real one you as you can get), say the words out loud and time yourself.

This is not in order to memorize your presentation word for word, but to become so comfortable with your material, your transitions, and your timings that you come across as comfortable, confident and smart. You are able to be in the moment with your audience.


The good news is that these three issues are not insurmountable. With focus, coaching and practice, you can overcome them and improve your confidence, influence and success through effective presentation skills.

For more information on how public speaking coaching can help you, visit
http://www.gildabonanno.com/Pages/Coaching.aspx

Gilda Bonanno's blog www.gildabonanno.blogspot.com
 

Saturday, May 4, 2013

Learning Leaders & Cultural Transformation ASTD-SCC 5/20/13 Meeting



Registration

 
 

Tuesday, April 30, 2013

Presentation Skills: What Does "Know Your Audience" Mean?

by Gilda Bonanno www.gildabonanno.com
 
When you give a presentation, it is important to “know your audience” – but what does that mean?

In order to tailor your presentation to the audience and make it easier for them to follow, you have to understand as much as you can about their background, how they like to receive information and what questions they might have.

If you know the people you’re presenting to and have presented to them before,  that can make it easier because you know what they’re interested in and what questions they might ask. 

But if you’re presenting to a group of people that you don’t know, such as colleagues from different parts of the business or remote customers, you may not have a lot of specific information about them.

Do what you can to research and gather data about them. Talk to people who have presented to this audience before. For example, talk to your customer service staff and ask about some of the issues that come up.  Talk the sales people to get an insight into what’s important to these customers.

Talk to a few of the audience members yourself.  Explain that you are preparing your presentation and ask what questions they have or what they’d like to know about your topic.

If you research your audience, to the extent possible, you will be in a better position to customize your presentation so they remain interested and engaged.
 
 
Gilda Bonanno's blog www.gildabonanno.blogspot.com
 

Saturday, April 27, 2013

Presentation Skills: The Power of the Pause

by Gilda Bonanno LLC www.gildabonanno.com

The pause is a powerful, though underutilized, presentation tool.

There are several reasons why pauses are effective in presentations.  First, pauses give your audience a chance to think about and absorb what you just said.  Pausing also gives you a chance to breathe properly. 

Pauses can also help you eliminate “ums” and “ahs” that tend to creep into your presentation when you are not sure what’s coming next.  If you replace your “ums” and “ahs” with a pause while you think of what to say next, you will sound more confident and the audience won’t be distracted. 

Additionally, pauses convey confidence – powerful people pause.  They have so engaged the audience that people are waiting eagerly for their next words.

How long should you pause? Enough that you can catch your breath and the audience can absorb what you’ve just said, but not so long that they will think you’ve forgotten what to say next. Keep in mind that it will feel longer to you than it does to the audience - record yourself so you hear long it sounds.

And if you smile confidently when pausing for a few seconds, the audience will see that it’s just a pause and that you didn’t lose your place. If you do it well, they won’t even be conscious that you’re pausing and it will just be a natural part of your presentation.

The next time that you have to give a presentation, try pausing rather than rushing from one sentence to the next - you’ll become a more powerful and effective presenter.


Also see my blog posts:

Presentation Skills: Non-Verbals – Use Your Voice Effectively
http://gildabonanno.blogspot.com/2013/04/presentation-skills-non-verbals-use.html

Presentation Skills: How to Project Your Voice & Project Authority
Gilda Bonanno's blog www.gildabonanno.blogspot.com
 

Wednesday, April 24, 2013

Presentation Skills: How to Project Your Voice & Project Authority

by Gilda Bonanno LLC www.gildabonanno.com

Someone in a recent presentation skills training program asked, “How do I project my voice and also, project authority?”

It's a great question because your voice is an important part of your presentation and should communicate that you’re confident, knowledgeable and engaging.

Here are 7 tips for projecting authority using your voice:

1.      Breathe
In order to project your voice, breathing is crucial.  The more that you can breathe deeply and support the breath from your core and diaphragm -- as opposed to taking shallow breaths from your chest - the more you can support your voice and project it.

2.      Don’t shout
Shouting can offend your audience and leave you with a sore throat, laryngitis or vocal cord damage.  Projecting your voice means supporting it with breath from your diaphragm and core so that your voice sounds strong and supported rather than high-pitched and breathy.

3.      Use a microphone
Used correctly, a microphone make it easier for the audience to hear and understand you, even while you are speaking at your normal volume.  Practice using it so you will be comfortable with it in front of an audience.

4.      If presenting over the phone, avoid the speakerphone
A speakerphone will pick up all the background noise in the room and make it harder for the audience to hear you clearly.  Use a headset or hand-held phone rather than a speakerphone, if possible, so it can easily pick up your voice without you having to shout. 

5.      Stand up
If you stand up, you automatically have better posture and it’s easier to breathe fully and project your voice.  You sound more awake and energized and are less likely to slouch and cut off your air supply.

6.      Eliminate “ums” and “ahs”
If you have a lot of “ums,”  “ahs” and pause words, you don’t sound authoritative – you sound tentative and unsure.  Eliminating those pause words will help you sound like you know what you’re talking about.

7.      Avoid “uptalk”
“Uptalk” is when you voice goes up at the end of every sentence, so every sentence sounds like a question, as in, “Welcome? My name is Beth? I will present the third-quarter results to you?” Updalk makes you sound hesitant and timid.  Be mindful of how you speak, and particularly how you end sentences.  End with your voice pitch staying the same or going down slightly, so the audience knows you are making a statement rather than asking a question. 

If you follow these 7 tips, you will make able to use your voice to project authority so your audience will listen to what you have to say.
For more on this topic, see my blog post, Presentation Skills: Non-Verbals – Use Your Voice Effectively  http://gildabonanno.blogspot.com/2013/04/presentation-skills-non-verbals-use.html


Gilda Bonanno's blog www.gildabonanno.blogspot.com